Moderation and Appeals

1. What you can do in the app

If another account feels unsafe, deceptive, or inappropriate, the app gives you direct tools to act without leaving the conversation or profile context.

The current app flow supports both reporting and blocking, and after a report you may also be prompted to block the account so the person can no longer contact you.

• Report reasons currently shown in the app include inappropriate photos, harassment or bullying, spam, scam, fake profile, underage user, and other.
• Blocking removes the account from your experience and prevents further contact.
• If you can no longer access the relevant profile, you can still contact support by email.

2. What happens after a report

Reports may be reviewed together with profile content, account history, block history, and related safety or abuse signals. If the report concerns a conversation, relevant message records may also be reviewed. CheckInDate may also use automated safety systems to support moderation and abuse detection.

Private messages are not routinely opened or manually reviewed outside these limited safety, support, fraud, or legal situations.

The exact timing of review can vary depending on severity, risk, and operational capacity.

• Submitted reports may be stored with the reporting account, the reported account, the selected category, and any additional detail you provide.
• Safety reviews may take into account repeat abuse, scams, impersonation patterns, verification signals, message safety indicators, or prior enforcement history.
• To protect other users, we may limit how much detail we share back about internal review decisions.

3. Possible enforcement outcomes

Depending on the seriousness of the issue, CheckInDate may take different actions against an account. The current app already includes full-screen account states for suspension, ban, and deleted-account handling.

We may also preserve relevant records for fraud prevention, safety investigations, legal compliance, or the protection of other users.

• Warning or feature restriction where a lower-severity response is appropriate.
• Temporary restriction or suspension until a specific time.
• Permanent ban for serious or repeated violations.
• Device-level restriction where ban evasion or severe abuse is detected.

Enforcement decisions are not limited to these examples, and not every decision will be explained in full detail to the affected user.

4. If you believe a decision was wrong

The current app exposes support contact options from account-status screens, including banned, suspended, and deleted-account views. The support mail action currently opens an email with the subject line 'Account Appeal - CheckInDate'.

If you think a restriction, suspension, ban, or deletion notice was applied in error, contact support and include enough information for us to identify the account safely.

• Send requests to [email protected] from the email connected to your account whenever possible.
• Include your account email, the approximate time you saw the notice, and any context you want us to review.
• Do not create new accounts or try to bypass restrictions while a support review is pending.

5. What we may not disclose

To protect other users, maintain trust and safety tooling, and comply with legal obligations, CheckInDate may not reveal the identity of a reporter, internal abuse signals, or every factor considered in a moderation decision.

This does not remove any rights you may have under applicable law, but it does mean support responses may be narrower than the full internal case record.